Grand Light Background

Customer Service

ONLINE SHOPPING

Grand Light makes it easy for you to shop our exclusive line of merchandise from the convenience of your computer. You can use our site to make purchases online or offline. These instructions will help guide you through the shopping process.

GETTING STARTED

Every product that can be purchased has an Buy Now button next to the product, or product description. Click to add the item to your Shopping Cart.

THE SHOPPING CART

After clicking on the Add to Cart button, you will be brought to your Shopping Cart. The Shopping Cart contains all items that you have selected for purchase. From this point, you have four options to choose from.

  1. Continue Shopping
    If you selected Continue Shopping, you may add items to your cart until you are ready to check out. If at any time you are ready to check out and don’t want to add any more items to your cart, then select the View Cart button located on the top of each page to go directly to your Shopping Cart.
  2. Change Shopping Cart Contents
    Before checking out, you may change the contents of your cart in two ways. 

     

    • If you want to delete an item from your cart, click Del next to that item.
    • If you want to change the quantity of an item in your cart enter the quantity desired in the quantity box. After entering the desired quantity, click Recalculate to display the new total.
  3. Proceed to Checkout
    Once you have decided to purchase the items in your Shopping Cart, select the Order Now button. You will be given the option to Order online and a secure page will ask for your billing and shipping information, as well as your credit card information.
  4. Cancel Order
  5. To cancel your order, click the Cancel Order button.

FINALIZING YOUR ORDER

Once you have finished shopping and are ready to purchase the items in your cart, select the Order Now button to place your secure order online. A secure page will ask for your billing and shipping information, as well as your credit card information. After completing the form, If you press the Submit Order button more than once, only one order is placed.

After submitting your order, you will receive a page confirming the receipt of your order along with an order confirmation number. If you have questions about Grand Light ordering policies, visit our policies page.

For international orders, please print this order form and fax it to Grand Light at 203-785-1184. A Grand Light representative will notify you upon receipt of order to confirm your shipping and billing information.

CUSTOMER SERVICE POLICIES

COMPANY POLICIES

  • Quotes: Quoted prices are valid for seven days.
  • Orders: Orders must be accompanied with payment in full.
  • Shipping: F.O.B. Factory
  • Special Orders: Merchandise for special orders are non-cancelable and non-refundable after five days from the time of purchase.
  • Sales Tax: Applicable sales tax will be added for shipments within the state of Connecticut.
  • Refunds: Refunds are applied to accounts within 10 business days after the receipt and inspection of returned goods, or order cancellation.

CUSTOM, REPLICATION, AND LIGHTING RESTORATION ORDERS

Custom, Replication, and restoration project orders are subject to additional project specific terms including, but not limited to; estimated completion and shipping dates, freight charges, payment terms, and any additional terms and conditions as stated on the project quotation, approved drawings and addendums.

SHIPPING POLICIES

Shipping Rates:

  • Orders over $300.00 delivered within the continental U.S. are shipped via UPS Ground free of charge.
  • A $22.00 shipping charge will be applied to all orders $299.99 and under.
  • Estimated shipping 6-8 weeks. Upon delayed shipment, a Grand Light representative will notify you to provide you with updated production rescheduling. Our products are typically made to order and are not routinely on our factories shelf.
  • Larger items will be shipped via motor freight carriers and are not eligible for our free shipping offer. Grand Light will notify you of additional shipping fees for such orders shortly after your order is placed.
  • Items ordered together are not necessarily shipped simultaneously.
    All Casablanca ceiling fans are subject to shipping charges.

Motor Freight:

  • Products that exceed the size limitations of UPS will be shipped via motor freight. Motor freight shipments are only available to residents of the 48 contiguous United States.
  • Motor freight charges shall only include delivery to the residential front door of the shipping address.

International Orders/Hawaii/Alaska:

  • Orders to be shipped to Canada/Mexico will be shipped via UPS ground service. Charges to Canada/Mexico will only include cost and insurance of goods. They will not include any applicable taxes, tariffs or brokerage fees. The customer must determine these fees by contacting their local UPS office. All other orders outside the 48 contiguous United States will be shipped via UPS Air.
  • For items that exceed the size limitations of UPS, Grand Light will ship the merchandise to a freight forwarding company in the United States. It then would be the customer’s responsibility to have the item shipped to its destination from the freight forwarding company.

RETURN POLICIES

Returns:

  • A Grand Light representative must first approve all returns. All non-approved returns are subject to refusal. Returns will not be accepted after 10 days of customer receipt of order. Upon Return Approval, A Grand Light Representative will email to you and RGA (Return Goods Authorization) and return shipment instructions.
  • All goods must be in the original carton, uninstalled, and free of damage unless otherwise noted.
  • Insuring of all returned goods is the sole responsibility for the shipper and Grand Light will NOT apply credits for goods that are received into the grand light warehouse, damaged or in unsalable condition.
  • Credits are applied to accounts within 10 business days after the receipt and inspection of returned goods.

Damages/Defects and Errors:
Please report any damages, defects or errors to received shipments, WITHIN 48 HOURS, by calling 1-800-922-1469 or by email at info@grandlight.com.

Non-Defective Returns:

A 25% restocking fee will be charged for the return of goods that are non-defective. Return shipping charges are the responsibility of the customer. Items must be returned in their original packaging with all packing materials and must be in a saleable condition. Items that have been installed are not returnable. Original Shipping and Handling charges are non-refundable.

Special Orders:

  • Special orders are subject to additional project specific terms including, but not limited to; estimated completion and shipping dates, freight charges, payment terms, and any additional terms and conditions as stated on the project quotation, approved drawings and addendums.
    Items not maintained in the Grand Light showroom or general inventory constitute special orders which are non-cancelable and non-refundable.
  • All hanging fixtures are supplied with adequate chain and wire for standard 8′ ceilings. Custom applications (over 8′) may be accommodated. Please inform us of these requirements at the time of purchase. Altering/customizing of any fixtures designates that these sales are final and not returnable or exchangeable.

OTHER POLICIES

Web Site Usage:
Accessing and utilization of this website constitutes your acceptance without limitation or qualification of the policies, terms and conditions stated herein.

Prices and Terms:

  • Unless otherwise noted, all prices by Grand Light are subject to change without notice. Prices do not include any present or future sales, use, excise, value added or similar taxes and, where applicable, such taxes shall be billed as a separate item and paid by the buyer.
  • Unless otherwise noted, all sales are made f.o.b. point of shipment with freight charged to common free delivery point nearest destination within the United States, except Alaska and Hawaii. In all cases, title shall pass upon delivery to the carrier at point of shipment and thereafter all risk of loss or damage shall be upon the buyer and agrees that under no circumstances shall withhold payments from Grand Light because of loss or damage in transit.
  • Grand Light does not represent or warrant that the information accessible via this website is accurate, complete or current. Policies, price and availability information is subject to change without notice.

Delivery:

Shipping dates given in advance of actual shipment are estimates and shall not be deemed to represent fixed or guaranteed shipping dates. Grand Light shall not be liable for failure to deliver or for delay in delivery of performance due to (I) a cause beyond reasonable control, or (II) an act of God, act or omission of buyer, act of civil or military authority, governmental priority or other allocation control, fire, strike or other labor difficulty, riot or other civil disturbance, insolvency or other inability to perform by the manufacturer, delay in transportation, or (III) any other commercial impracticability. In the event of any such delay, the date of delivery or performance shall be extended for a period equal to the time lost by reason or delay.

Warranties:

Merchandise distributed by Grand Light are the products of reputable manufactures. Grand Light shall use its best efforts to obtain from each manufacturer, in accordance with the manufacturer’s warranty (copies of which will be furnished upon request) or customary practice, the repair or replacement of goods that may prove defective in material or workmanship. The foregoing shall constitute the exclusive remedy of the buyer and the sole obligation of Grand Light. Except as to title, THERE ARE NO WARRANTIES, EITHER WRITTEN, ORAL, IMPLIED OR STATUTORY, relating to the described goods which extend that described in this paragraph. NO IMPLIED STATUTORY WARRENTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE SHALL APPLY.

Grand Light’s custom manufactured, replicated, and restoration protects and warrants projects to be free from defects in material and workmanship in accordance with Grand Light’s published warranty. (Copies furnished upon request
Limitation of Liability:

Grand Light’s liability on any claim for loss or damage arising out of this contract or from the performance or breach thereof or connected with the supplying of any goods hereunder, or their sale, resale, operation or use, whether based on contract, warranty, tort (including negligence) or other grounds, shall exceed the price allowable to such goods or part thereof involved in the claim. Grand Light shall not under any circumstances, be liable for any labor charges without the prior written consent of Grand Light.

Grand Light shall not in any event be liable whether as a result of breach of contract, warranty, tort (including negligence) or other grounds for special consequential, incidental or penal damages including, but not limited to, loss of profits or revenue, loss of use of the project or any associated product, cost of capital, cost of substitute products, facilities or services, downtime costs, or claims of customers of the buyer for such damages.
If Grand Light furnishes buyer with advice or other assistance which concerns any goods supplied hereunder, or any system or equipment in which any such goods may be installed, and which is not required pursuant to this contract, the furnishing of such advice or assistance will not subject Grand Light to any liability, wheather based on contract, warranty, tort (including negligence) or other grounds.

General:

All orders are subject to acceptance by management of Grand Light. Any representation, affirmation of fact and course of dealings, promise or condition in connection therewith or usage of trade not incorporated herein, shall not be binding on either party. No waiver, alteration or modification of any other provisions hereof shall be binding upon Grand Light unless specifically assented to in writing by an authorized representative of Grand Light management.
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Grand Light reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
Privacy Policy:

Grand Light respects its Internet customer’s privacy and has instituted policies and procedures to ensure that personal information is handled in a safe and responsible manner as follows…
Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you.

Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Grand Light Club

To qualify for member benefits, each participant must register using the Grand Light Contact Form. Upon receipt of the required information, the registrant will qualify for the following;

Promotional offers. Grand Light will extend the manufactures published warranty by two years except for light bulbs, low voltage products and controls. Grand Light will wave the customary $500.00 lighting design layout fee for members requiring extensive lighting consultation which may include the following;
Application/Drawing Preview Product Specification/Selections Bill of Material Proposal Layout Location
Installation Advice
Free Light bulbs with the purchase of any Grand Light products requiring incandescent medium and candelabra base bulbs.

SITE SECURITY

Grand Light takes pride in providing customers with the highest quality products and services. We take the same approach when it comes to your online shopping experience.

Our use of GoDaddy’s Secure Socket Layer provides our customers with the strongest encrypted protection available on the Internet. Keeping your personal information, name, address, and credit card information heavily guarded and private.

 

error: Content is protected !!