Terms, Conditions, & Policies


Grand Light makes it easy for you to shop our exclusive line of merchandise from the convenience of your computer. You can use our site to make purchases online or offline. These instructions will help guide you through the shopping process.


To begin please navigate through our header “Fine Lighting” dropdown menus by browsing either by category or style. Categories and styles are often further broken down by subcategories and help you better locate the product that best suits your needs.

Alternatively if you know the name, collection, item number, style, or category you can enter that information into the search bar to browse those available products that fulfill the search credentials.

Product pages display all relevant information in regards to the products description, available finishes, specifications, glass options, crystal cuts, lamp options, etc. If you find that you would like to explore further options or would like a particular item customized to your specifications, please contact us at 800-922-1469, send an email to info@grandlight.com, or speak with a representative immediately using our chat box located on the bottom right of every page.

Every product that can be purchased has a “Add To Cart” button. Once all options have been selected, please select the quantity and click the “Add To Cart” button to add the item to your Shopping Cart.


After clicking on the “Add to Cart” button, you will receive a an on-screen confirmation that the item has been sent to your Shopping Cart, along with a button to “View Cart”. The Shopping Cart contains all items that you have selected for purchase. From this point, you have three options to choose from.

  1. Continue Shopping
    You may add items to your cart until you are ready to check out. If at any time you are ready to check out and don’t want to add any more items to your cart, then select the Shopping Bag icon located in the header on the top right of each page to go directly to your Shopping Cart.
  2. Change Shopping Cart Contents
    Before checking out, you may change the contents of your cart in two ways.
    • If you want to delete an item from your cart, click the “X” button next to that item.
    • If you want to change the quantity of an item in your cart enter the quantity desired in the quantity box. After entering the desired quantity, click the “Update Cart” button to display the new total.

  1. Proceed to Checkout
    Once you have decided to purchase the items in your Shopping Cart, select the “Proceed To Checkout” button.(Prior to selecting the “Proceed To Checkout” button, be sure to apply any applicable coupon codes)


Once you have finished shopping and are ready to purchase the items in your cart, select the “Proceed To Checkout” button. A secure page will ask for your billing and shipping information, as well as your credit card information (Visa, Discover, MasterCard). After completing the form, select the “Place Order” button. If you press the “Place Order” button more than once, only one order is placed.

After submitting your order, you will receive a page confirming the receipt of your order along with an order confirmation number. If you have questions about Grand Light ordering policies, visit our policies page.

For international orders, please print this order form and fax it to Grand Light at 203-785-1184. A Grand Light representative will notify you upon receipt of order to confirm your shipping and billing information.



  • Quotes: Quoted prices are valid for seven days.
  • Orders: Orders must be accompanied with payment in full.
  • Shipping: F.O.B. Factory
  • Special Orders: Merchandise for special orders are non-cancelable and non-refundable after five days from the time of purchase.
  • Sales Tax: Applicable sales tax will be added for shipments within the state of Connecticut.
  • Refunds: Refunds are applied to accounts within 10 business days after the receipt and inspection of returned goods, or order cancellation.
  • Cancelled Orders: Cancelled orders are subject to cancellation fees after (2) weeks from Purchase Order Date.


Custom, Replication, and restoration project orders are subject to additional project specific terms including, but not limited to; estimated completion and shipping dates, freight charges, payment terms, cancellation charges, and any additional terms and conditions as stated on the project quotation, approved drawings and addendums.

Order Cancellation Charges:

  • No charges for order cancellation within (2) weeks of Purchase Order Date.
  • Thereafter, subject to a 25% cancellation charge prior to Grand Light’s submittals.
  • After submittal submission and prior to release for manufacturing and/or restoration, an additional cancellation charge of 25% will accrue.
  • Once manufacturing and/or restoration commences additional cancellation charges will accrue on a pro rata basis up to 100% of original purchase order value.


Shipping Rates:

  • Orders over $300.00 delivered within the continental U.S. are shipped via UPS Ground free of charge.
  • A $22.00 shipping charge will be applied to all orders $299.99 and under.
  • Estimated shipping 6-8 weeks. Upon delayed shipment, a Grand Light representative will notify you to provide you with updated production rescheduling. Our products are typically made to order and are not routinely on our factories shelf.
  • Larger items will be shipped via motor freight carriers and are not eligible for our free shipping offer. Grand Light will notify you of additional shipping fees for such orders shortly after your order is placed.
  • Items ordered together are not necessarily shipped simultaneously.

Motor Freight:

  • Products that exceed the size limitations of UPS will be shipped via motor freight. Motor freight shipments are only available to residents of the 48 contiguous United States.
  • Motor freight charges shall only include delivery to the residential front door of the shipping address.

International Orders/Hawaii/Alaska:

  • Orders to be shipped to Canada/Mexico will be shipped via UPS ground service. Charges to Canada/Mexico will only include cost and insurance of goods. They will not include any applicable taxes, tariffs or brokerage fees. The customer must determine these fees by contacting their local UPS office. All other orders outside the 48 contiguous United States will be shipped via UPS International Shipping.
  • For items that exceed the size limitations of UPS, Grand Light will ship the merchandise to a freight forwarding company in the United States. It then would be the customer’s responsibility to have the item shipped to its destination from the freight forwarding company.



  • A Grand Light representative must first approve all returns. All non-approved returns are subject to refusal. Returns will not be accepted after 10 days of customer receipt of order. Upon Return Approval, A Grand Light Representative will email to you and RGA (Return Goods Authorization) and return shipment instructions.
  • All goods must be in the original carton, uninstalled, and free of damage unless otherwise noted.
  • Insuring of all returned goods is the sole responsibility for the shipper and Grand Light will NOT apply credits for goods that are received into the grand light warehouse, damaged or in unsalable condition.
  • Credits are applied to accounts within 10 business days after the receipt and inspection of returned goods.

Damages/Defects and Errors:
Please report any damages, defects or errors to received shipments, WITHIN 48 HOURS, by calling 1-800-922-1469 or by email at info@grandlight.com.

Non-Defective Returns:

A 25% restocking fee will be charged for the return of goods that are non-defective. Return shipping charges are the responsibility of the customer. Items must be returned in their original packaging with all packing materials and must be in a salable condition. Items that have been installed are not returnable. Original Shipping and Handling charges are non-refundable.

Special Orders:

  • Special orders are subject to additional project specific terms including, but not limited to; estimated completion and shipping dates, freight charges, payment terms, cancellation charges, and any additional terms and conditions as stated on the project quotation, approved drawings and addendums.
    Items not maintained in the Grand Light showroom or general inventory constitute special orders which are non-cancelable and non-refundable.
  • All hanging fixtures are supplied with adequate chain and wire for standard 8′ ceilings. Custom applications (over 8′) may be accommodated. Please inform us of these requirements at the time of purchase. Altering/customizing of any fixtures designates that these sales are final and not returnable or exchangeable.


Web Site Usage:
Accessing and utilization of this website constitutes your acceptance without limitation or qualification of the policies, terms and conditions stated herein.

Prices and Terms:

  • Unless otherwise noted, all prices by Grand Light are subject to change without notice. Prices do not include any present or future sales, use, excise, value added or similar taxes and, where applicable, such taxes shall be billed as a separate item and paid by the buyer.
  • Unless otherwise noted, all sales are made f.o.b. point of shipment with freight charged to common free delivery point nearest destination within the United States, except Alaska and Hawaii. In all cases, title shall pass upon delivery to the carrier at point of shipment and thereafter all risk of loss or damage shall be upon the buyer and agrees that under no circumstances shall withhold payments from Grand Light because of loss or damage in transit.
  • Grand Light does not represent or warrant that the information accessible via this website is accurate, complete or current. Policies, price and availability information is subject to change without notice.


Shipping dates given in advance of actual shipment are estimates and shall not be deemed to represent fixed or guaranteed shipping dates. Grand Light shall not be liable for failure to deliver or for delay in delivery of performance due to (I) a cause beyond reasonable control, or (II) an act of God, act or omission of buyer, act of civil or military authority, governmental priority or other allocation control, fire, strike or other labor difficulty, riot or other civil disturbance, insolvency or other inability to perform by the manufacturer, delay in transportation, or (III) any other commercial impracticability. In the event of any such delay, the date of delivery or performance shall be extended for a period equal to the time lost by reason or delay.


Merchandise distributed by Grand Light are the products of reputable manufactures. Grand Light shall use its best efforts to obtain from each manufacturer, in accordance with the manufacturer’s warranty (copies of which will be furnished upon request) or customary practice, the repair or replacement of goods that may prove defective in material or workmanship. The foregoing shall constitute the exclusive remedy of the buyer and the sole obligation of Grand Light. Except as to title, THERE ARE NO WARRANTIES, EITHER WRITTEN, ORAL, IMPLIED OR STATUTORY, relating to the described goods which extend that described in this paragraph. NO IMPLIED STATUTORY WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE SHALL APPLY.

Grand Light’s custom manufactured, replicated, and restoration protects and warrants projects to be free from defects in material and workmanship in accordance with Grand Light’s published warranty. (Form 10402)

Limitation of Liability:

Grand Light’s liability on any claim for loss or damage arising out of this contract or from the performance or breach thereof or connected with the supplying of any goods here under, or their sale, resale, operation or use, whether based on contract, warranty, tort (including negligence) or other grounds, shall exceed the price allowable to such goods or part thereof involved in the claim. Grand Light shall not under any circumstances, be liable for any labor charges without the prior written consent of Grand Light.

Grand Light shall not in any event be liable whether as a result of breach of contract, warranty, tort (including negligence) or other grounds for special consequential, incidental or penal damages including, but not limited to, loss of profits or revenue, loss of use of the project or any associated product, cost of capital, cost of substitute products, facilities or services, downtime costs, or claims of customers of the buyer for such damages.

If Grand Light furnishes buyer with advice or other assistance which concerns any goods supplied here under, or any system or equipment in which any such goods may be installed, and which is not required pursuant to this contract, the furnishing of such advice or assistance will not subject Grand Light to any liability, whether based on contract, warranty, tort (including negligence) or other grounds.


All orders are subject to acceptance by management of Grand Light. Any representation, affirmation of fact and course of dealings, promise or condition in connection therewith or usage of trade not incorporated herein, shall not be binding on either party. No waiver, alteration or modification of any other provisions hereof shall be binding upon Grand Light unless specifically assented to in writing by an authorized representative of Grand Light management.

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Grand Light reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.


Your privacy is important to us. New Grand Light, LLC is committed to protecting and respecting your privacy.

It is New Grand Light, LLC’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting New Grand Light, LLC websites, including www.grandlight.com, you are accepting and consenting to the practices described in this notice.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We will only retain personal information for as long as necessary for the fulfilment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. New Grand Light, LLC may change this privacy policy from time to time at New Grand Light, LLC’s sole discretion.



We may collect and process the following data about you:

1. Information you give us.

You my give us information about you by filling in forms on one of our sites, e.g. www.grandlight.com (our site) or by corresponding with us by phone, e-mail, web chat or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, participate in comment boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information, personal description and photograph. If you give us information on behalf of someone else, you confirm that you have given them the information set out in this notice and that they have given permission for us to use their information as set out in this notice.

2. Information we collect about you.

With regard to each of your visits to our site we may automatically collect the following information:

  1. Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  2. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

This policy (together with our Customer Service Policies and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting New Grand Light, LLC websites, including www.grandlight.com, you are accepting and consenting to the practices described in this notice.


We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@grandlight.com or mailing us at: Grand Light 104 Day Street, Seymour, CT, 06483, United States


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using 256-bit encryption secure socket layer technology (SSL) provided by GoDaddy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Our website uses “cookies” and other technologies, which store small amounts of information on your computer or device, to allow certain information from your web browser to be collected. Cookies are widely used on the internet and allow a website/portal to recognize a user’s device, without uniquely identifying the individual person using the computer. These technologies help to make it easier for you to log on and use the site, provide feedback to us as to which parts of the website you visit, so we can assess the effectiveness of the site and provide a better user experience or to serve Grand Light adverts to you whilst browsing other sites.

For more information about cookies, including how to see what cookies have been set and how to manage, block and delete them, please review www.allaboutcookies.org. You may also be able to configure your browser not to accept cookies, although please bear in mind that this may affect your ability to use the services we provide.


This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


We reserve the right to modify this privacy policy at any time, so please review it frequently so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Changes and clarifications will take effect immediately upon their posting on the website.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@grandlight.com or by mail at Grand Light

[Re: Privacy Compliance Officer]

[104 Day Street, Seymour, CT, 06483, United States]